Shipping & Returns

Current Shipping Offers

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Free Standard Shipping:

Orders $70.00 - $499.99 qualify for Free Standard Shipping.

*Orders must have a Subtotal amount over $70.00 not including Discounts, Promotions, and Taxes. Taxes within Checkout contain both Item Taxes and Shipping Taxes, if applicable. Offer not available for Warm Weather restricted shipping areas (more information below.) Orders over $500.00 qualify for a $30.00 discount on Standard Shipping.* 

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Discounted Second-Day Shipping:

Applies to orders $70+ that don't qualify for Standard shipping due to warm weather shipping restrictions. See discounted rates below.

 

Warm Weather Shipping is in Effect for the following States

Due to high temperatures and perishable nature of our product/risk of melting, Standard/Ground shipping is not available as a shipping method for deliveries to some states (noted below)
 

Customers in the states listed below will automatically be offered “Second Day” shipping during checkout. Those orders will be expedited to ensure the safety and quality of our product.
 

Deliveries to these listed locations requiring Second-Day not eligible for Free Standard Shipping promotions. These orders (Orders $70+) are however eligible for reduced-rate Second Day Shipping. You will see an automatic discount applied as a "Warm Weather Shipping Rate" at checkout with one of the rates displayed above. We apologize for any inconvenience this may cause.
 

Alabama

Alaska

Arizona

California

Florida

Georgia

Hawaii

Louisiana

Mississippi

Nevada

New Mexico

Texas
 

SHIPPING METHODS AND FULFILLMENT TIMELINES

 

​After shipments have left Pivotal Health fulfillment facility and are in FedEx ownership, Pivotal Health is not liable for FedEx delivery timing. Customers can check order status by using their tracking number at FedEx.com.
 

Free Shipping

Pivotal Health occasionally offers free shipping promotions.

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Delivery

After you've submitted your order and received a valid FedEx Tracking number (tracking numbers are emailed at approximately 11:00 pm ET on the day your order ships), you have the option to customize your shipping arrangements with our FedEx shipping partner. To do so, please visit fedex.com/us/delivery for further information. You must create an account with FedEx for this FedEx delivery customization option.

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After first delivery attempt

Although your order is cold-packed to prevent melting, due to the perishable nature of our products we cannot be responsible for the condition of orders that are not able to be delivered on the first attempt, or that you may have updated or revised through any customization options with our FedEx shipping partner.

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Multiple ship-to addresses

An order placed online can be shipped to multiple addresses. To ship to multiple addresses, enter and save the first address during checkout, and you will then have the option to use multiple shipping addresses. Alternatively you may call +1 202 595 4333 and a Pivotal Health representative will assist you.

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Order Confirmation and Tracking

After placing your order you will receive an order confirmation email. After your order ships, you will receive a shipping confirmation email, which will also contain tracking information. If you don't see either email, please check your email spam folder. If you have shipped to multiple addresses, you will receive a single order confirmation email, and separate shipping confirmation emails for each shipping address.

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Shipping Restrictions

At this time, we cannot ship to any APO, DPO, FPO, MPO, or P.O. Box addresses. If the address contains any of the accronyms, no shipping methods will appear and you will not be able to place your order. We apologize for any inconvenience. We are working with our delivery partners to deliver to these addresses in the future.